At PHLin Jewellery, every piece is created with care, intention, and craftsmanship. The following policies are designed to ensure a clear and thoughtful experience when purchasing from the studio. If you have any questions, please feel welcome to get in touch.

Store Policies

Orders

Please carefully review all order details before completing your purchase, including your name, shipping address, phone number, email address, and payment information.

If incorrect information has been entered, please contact us as soon as possible so adjustments may be made before dispatch.

Additional shipping costs caused by incorrect customer information may be charged where necessary.

Payment

All prices are listed in Australian Dollars (AUD).

Payments are securely processed at checkout through trusted payment providers. Full payment is required at the time of purchase.

For your security, payment information is encrypted through SSL (Secure Socket Layer) technology. Credit card details are not stored by PHLin Jewellery.

Pricing & Product Variations

Every piece is handmade, and slight variations may occur between pieces.

PHLin Jewellery aims to present all jewellery and enamel colours as accurately as possible. However, colours may vary slightly depending on screen settings, lighting conditions, and the handmade nature of the work.

Due to the enamel firing process, small differences in colour, texture, and surface details may naturally occur, making each piece unique.

Jewellery Care

Jewellery naturally changes over time through wear, exposure to air, moisture, chemicals, and the natural pH of the skin.

To help preserve your jewellery:

  • Store pieces separately in a dry place

  • Avoid exposure to harsh chemicals and abrasive products

  • Remove jewellery before swimming, showering, or washing dishes

  • Avoid spraying perfume directly onto jewellery

  • Handle enamel jewellery with extra care, as enamel is glass fused to metal and may chip if dropped or impacted

For general cleaning, warm water, mild soap, and a soft toothbrush are recommended. A jewellery polishing cloth may also be used for silver pieces.

If you are uncertain about how to care for your jewellery, please feel welcome to get in touch.

Delivery & Shipping

Each piece is handmade with care. Please allow approximately:

  • Ready-to-ship pieces: 4-6 business days processing time

  • Handmade or made-to-order pieces: up to 3-4 weeks production time

If you require a piece by a particular date, please contact the studio before purchasing.

Orders are shipped via tracked postal services through Australia Post unless otherwise stated. Shipping costs are calculated at checkout.

Estimated shipping times:

  • Australia: approximately 3–7 business days

  • International: approximately 7–21 business days depending on destination

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Damaged or Faulty Items

Every piece is carefully inspected before dispatch.

If your order arrives damaged or faulty, please contact PHLin Jewellery as soon as possible with photographs and details of the issue. Repair, replacement, or refund options will be assessed on a case-by-case basis.

Exchanges & Refunds

Returns or exchanges may be requested within 14 days of receiving your order.

Items must be:

  • Unworn

  • In original condition

  • Returned with original packaging

Custom-made, personalised, resized, or modified pieces are non-refundable unless faulty.

Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty.

Refunds are issued to the original payment method once the returned item has been received and approved.

Please allow up to 3 weeks for exchanges or repairs to be processed.

Warranty & Repairs

PHLin Jewellery offers a 3-month warranty covering manufacturing faults under normal wear.

The warranty does not cover:

  • General wear and tear

  • Tarnishing

  • Accidental damage

  • Improper care or misuse

Repair services outside the warranty period are available for a fee, subject to assessment.

Copyright

All designs, photographs, text, and content on this website are the intellectual property of PHLin Jewellery and may not be copied, reproduced, or used without written permission.

Ethics & Environmental Care

PHLin Jewellery acknowledges that jewellery production can never be entirely free from environmental impact. The sourcing of precious metals, gemstones, and materials inevitably affects the environment.

As a small independent studio, PHLin Jewellery aims to reduce unnecessary waste and create pieces intended to be worn, valued, and cared for beyond seasonal trends. Each piece is made with longevity, thoughtful design, and enduring craftsmanship in mind.

Whenever possible, recycled metals, local suppliers, and independent tradespeople are prioritised. Scrap metal and workshop by-products are collected for future refining, and materials are handled responsibly within the studio environment.

Packaging is also chosen with care. Traditional jewellery paper boxes and velvet boxes often contain plastic inserts, foam, adhesives, or synthetic surfaces, making them difficult to reuse, recycle, or naturally break down. For this reason, most PHLin Jewellery pieces are packaged in a reusable canvas pouch and a high-quality jewellery zip bag, helping to protect the jewellery while reducing unnecessary packaging.

For selected pieces, a wooden box with natural linen lining may be provided. These materials are chosen for their ability to be reused, repurposed, or kept beyond the moment of purchase.

PHLin Jewellery continues to seek more mindful and responsible ways of making as the practice evolves.